Careers at ConnX
Senior Technical Writer / Content Writer

Location:
Colombo  
Employment Type:
FP - Full-Time Permanent  
Department:
Documentation (X)

We’re looking for a talented person with a passion for writing and communicating. Someone who knows the value of brilliant software but just as importantly the value of brilliant documentation. Take the next step in your career and work with us to deliver on our mission to help organisations with their HR systems.


Our company has been specialising in sales and support services for human resource software for more than 15 years. Our product, ConnX eHR is a software solution for business with 50 – 10,000 employees. We currently support hundreds of clients throughout Australia and New Zealand. We’re passionate about delivering premier software solutions and services and as a result our software is used by many well-known and blue-chip organisations.


The Senior Technical Writer / Content Writer role reports directly to the Head of Product who is based in Brisbane, Australia.


How you'll make a difference...
  • You are passionate about delivering insanely great products and solutions to complex people problems
  • The documentation and other content you deliver will raise the bar with our client experience and assist our team and our clients to get a deeper understanding of how our products can drive value for end users


What you will do:
  • Maintain and update a structured documentation framework
  • Maintain and update style guides, processes and procedures for both paper based and online documentation
  • Develop, maintain and deliver high quality client facing documentation, including (but not limited to):
    • user manuals,
    • online system help documentation,
    • release notes,
    • installation guides,
    • feature documentation,
    • training documentation; and
    • other areas of documentation/video/animation as your skill allows.
  • Ensure proper version control of documents and templates
  • Project manage the entire documentation process by:
    • Monitor and communicate proposal status; coordinate requirements with contributors; contribute proposal status information at review meetings
    • Meet deadlines by establishing priorities, task ownership, and target dates for information gathering, writing, review, and approva


What you need to be successful:
  • Excellent English language skills especially comprehension and articulation
  • Able to clearly explain concepts
  • Strong attention to detail and ability to prioritize and manage multiple tasks with minimal oversight
  • Expert on Office Productivity tools like MS Word, Visio, PowerPoint & Excel
  • Good understanding of the Software Development Lifecycle, Activities and Tools
  • Teamwork and the ability to work in a collaborative environment
  • A quick learner
  • Smart and gets things done
  • Minimum of 2 years’ experience in a similar capacity of documenting software systems. Specifically, your documentation must be accurate clear, concise, consistent and engaging.
  • BSc in English, Communication, Literature, Computer Science or relevant field or equivalent from a recognized university or institute

The following skills would also be considered beneficial:
  • Experience with Help & Manual software
  • Experience in Acrobat products
  • Knowledge of Graphics, Video and Animation Tools
  • Ability to provide voice-over for videos and other training material
  • Use of Mind Mapping techniques


Our Culture
We are a great agile product team with a can-do attitude and very friendly & collaborative colleagues. We run close knit project teams across the stack.


Location
This role is based in our office in Colombo, Sri Lanka and reports directly to the Head of Product who is based in Brisbane, Australia.


Salary
An attractive remuneration package is available based on your talent.


How to Apply for this role
If this role has your name written all over it and you have the experience and skills to strengthen our team, then we want to hear from you!

Submit your application today at https://connx.connxcareers.com/