Careers at ConnX
Client Support Specialist

Employment Type:
FP - Full-Time Permanent  
Product Support (X)

Got HR/payroll tech experience? Love solving problems and providing solutions? Serious about customer service? Come and join our team and support hundreds of clients to succeed using our award winning software.

  • Tech company based centrally in Milton
  • Spacious office, great team culture
  • Highly supportive environment with full training provided.
We are seeking a professional, service orientated person to join our Product Support team. Someone who is keen to get entrenched in the details of our software and support our clients to achieve success.

You love talking to clients and asking the right questions. You are inquisitive and intelligent and know how to adapt your approach based on the situation: You know when a ‘quick fix’ is appropriate and when to slow down and dig deeper to get to the root cause of an issue.

Ideally, we’d love someone with HR or Payroll experience.

Key points for success:
  • Respond to client questions and issues with ‘client success’ in mind
  • Support clients to make best use of the software by understanding their questions and the outcome they need to achieve
  • Be relationship focussed in your interactions, with clients, partners and colleagues
  • Provide helpdesk support via phone and email… but have a bias for talking to clients to get the full picture and provide superior service
  • Enjoy solving problems and thinking outside the box
  • Sense of urgency and always eager to help
  • Adaptable and flexible. We are a small team and there are opportunities to get involved with various tasks
  • Super star communicator (verbal and written)
  • Professional yet easy going
If you excel in a role where every day delivers new challenges and exciting questions. Please apply!

ConnX Pty Ltd has been specialising in Human Resource software and services for more than 15 years. Our software solution caters for businesses with 50 - 7,000 employees across all industries. For more information on what we do, please visit our website.