Careers at ConnX
Senior Technical Support Specialist

Employment Type:
FP - Full-Time Permanent  
Technical Client Support (X)
Great salary based on skills and experience
Closing Date:
Supporting Documentation:

ConnX Pty Ltd, is a multi award winning HR software company that has provided world class software solutions and technical support to many well-known businesses and organisations for almost 20 years. We currently help hundreds of clients throughout Australia and through growth and expansion we have an amazing opportunity for a new Senior Technical Support ‘Superstar’ to join the Client Success Team. . . . is that you?

About our Company:

  • We are continually growing, strategically progressive and excited about our future
  • We are passionate about delivering HR software solutions to businesses with 50 – 10,000 employees
  • We understand that success is through our people, so developing our employees, promoting from within and actively promoting an environment that excites and encourages success is extremely important.

About the role:

The primary functions of the Senior Technical Support Specialist are to:

  • Provide technical assistance in the ongoing maintenance and development of ConnX and our client environment.
  • Liaise directly with internal and external clients for technical / IT related issues and manage through to resolution and closure.
  • Test and resolve software and/or environmental issues
  • Provision, manage and maintain Cloud environments, AWS and Azure
  • Install, configure and upgrade software packages for a variety of environments
  • Support internal projects as part of product and internal infrastructure improvements.
  • Backup our Internal Tech Support Dept. when required.
  • Provide your diagnosis and subject matter expertise into Client Documentation and Communications

Location - This role is based in our Head Office in Milton, Brisbane. Easy walking distance to Park Road, Restaurants, Shops and Transport.

Salary -   An attractive remuneration package is available based on your talent.

About You:

Ideally you will have a minimum of three years’ relevant experience within a Help Desk / Client Support environment and have an interest in the HR / Payroll Industry.

Must have:

  • Experience and/or certification in Microsoft Servers IIS
  • Experience and/or certification in AWS technologies, EC2’s, Route53, S3, VPC’s etc.
  •  Comprehensive understanding of networking, protocols and Windows Server environments
  • An enthusiasm for Cloud services
  • An interest in new technologies
  • A professional, positive attitude and strong work ethic
  • A sense of urgency, can think on your feet, be adaptable and eager to help
  • Great problem-solving skills, and the ability to “think outside the box”
  • Excellent communication - written (email) and verbal (telephone manner) and interpersonal

Would like you to have:

  • A tertiary qualification in IT
  • Ability to comprehend technical aspects of software and operational issues of basic business functions within payroll and human resources applications.

Act Now - if this sounds like you, and you have the experience, aptitude and attitude to strengthen our team, please apply now.
- Short listing and interviews will commence prior to the advertised end date so don't delay. 


ConnX welcomes and values diversity in the workplace.

*A note to recruitment agencies:
We politely ask that you do not make any approach or send any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. ConnX is not responsible for any fees related to unsolicited resumes.